Pulse by S2C
We govern critical services. When uptime is not negotiable.
A governance-first service layer for OEM commercial vehicles and large European fleets: 24/7 customer care, predictive maintenance and auditable quality.
Discover PulseWe are changing the status quo. With sapience.
50+years of experience
20+countries in our team
HQprivate data center
50 years of experience in Interaction Contact Services, Data Analysis, CX & Satisfaction, Advisoring & Consulting.
Our products
Critical services for commercial vehicles, agricultural machinery and fleets
Field Specialist
Value through innovation
Managing complex procedures with unparalleled expertise in Agriculture, Construction and Truck.
Discover Field SpecialistOther products
Our services
Four areas of expertise, one team
Select a hexagon to see what it includes.
01
Omnichannel Interaction Center
- Sales Booster
- Lead Management
- Client Service & Support
- Info & Complaint Management
- Help Desk
- Back Office
- H24 Assistance
- Multilanguage Services
02
Analytics & Big Data Solutions
- Big Data & Insight
- Data Scientist Experts
- Advanced & Intuitive Statistics
- Easy Reports
- Dashboards & KPI Cockpit
- Action Plans & Alerts
- A.I. & IOT
- Machine Learning
03
CX & Satisfaction Services
- Customer Satisfaction
- Voice of Customer
- NPS (Net Promoter Score)
- Customer Experience
- Employee Satisfaction
- Quality Tracking
- Purchasing Process Analysis
- Benchmark Analysis
04
Advisoring & Consulting
- Diagnosis & Assessment
- Process Design & Optimization
- CX Advisoring & Consulting
- IT Facilitator & Software
- Data Consulting & Advisoring
- Training & Resources
- E-learning & Gamification
- Field Empowerment
«Quality is not an act, it is a habit.»
«Measure what is measurable, and make measurable what is not.»
«Don’t find fault, find a remedy. Anybody can complain.»
«All truths are easy to understand once they are discovered. The point is to discover them.»
Our platform
Excellgo® Platform
Smart, flexible, 100% compatible to gather all kinds of data, leverage advanced analytics and to foresee business opportunities.
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Our strengths
Italian style, international know-how
Business
Highly specialized in different kinds of industries.
Statistics
Advanced statistical analysis, with solid methodologies.
Technology
Private data center & server farm located in our HQ.
International
Italian style and creativity with international know-how.
Science
What is valid today can be improved tomorrow.
Data
Data managed as the new oil of the digital age for our clients.
Integration
Modular & flexible platform, 100% compatible with external tools.
Languages
Staff coming from 20 countries, all major languages covered.
Our expertise
Where we work
Automotive & Machinery
- Industrial & Agricultural vehicles
- Automotive & New Mobility
- Scooter & Motorbike
- Navigation & Marine Engines
Communication & Economics
- Banking & Credit Cards
- Insurances & Financial Services
- Utilities & Institutions
- Media & Telco
Transports & Leisure
- Airports & Airlines
- Infrastructures & Transport
- Accommodation & Gaming
- Tourism & Development
Wellness & Consumer Goods
- Health & Wellness
- Food & Beverage
- Product & Retail
- Traditional & Online Distribution
Our approach
When people, data, technology and experience are well mixed together, even the most complex issue can be solved.
Innovating means lots of effort. And yes, it means being brave.
In S2C innovation does not only mean purchasing new technology but it means implementing organization and processes, it means re-discovering a new approach, a new way of structuring methodologies, people, processes and tools. We are doing it, every day.
Made in Italy. With an international view.
People are the heart of a company. Our team is a group of people who trust each other. This teamwork attitude has a positive effect on our results. We then support companies and institutions to stay closer to their customers and users, as well as to improve their organizations.
Solutions that are manageable and easy to use. For all.
How to make understandable what is not? We provide answers using a statistical approach, by summarizing huge quantities of data integrating structured and unstructured ones. This leads to better decisions for private and public companies and institutions.
Excellgo Platform. Flexible. Modular. Easy to integrate.
We offer 100% compatible solutions with external tools, to reduce cost, time to market and learning curve. Our platform is set up on our private internal cloud to ensure complete data safety. We have invested in our Data Center with new and high performance technology.
